Front Office Manager

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.

· Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.

· Hire, supervise, train, evaluate work performance, and administer discipline for team members.

· Maintain knowledge of industry practices, hotel markets and statistical data.

· Possess knowledge of room rates, types and availability.

· Maintain and ensure proper par levels of supplies and equipment.

· Coordinate special events and promotions with other departments.

· Resolve customer complaints or disputes.

· Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.

· Responsible for property public area cleanliness and sanitation.

· Authorized to extend complimentary services in accordance with the approved comp matrix.

· Develop operating budgets and meet established goals.

· Review and approve all OTA invoices.

· Other duties as assigned by management.

· May assist in assigning and inspecting cleanliness on the casino floor.