External Job · via Greenhouse

Leasing Associate, Renewals

roofstockCharlotte, NC

💰 $40,000 – $45,000/yrFull-time

Quick Summary

Leasing Associate responsible for managing lease renewals, resident communication, and negotiation to maximize retention for single-family rental properties.

Skills & Keywords

lease renewalsresident communicationproperty managementnegotiation

Key Responsibilities

Lease Renewals Proactively manage lease expirations and initiate renewal discussions with residents to encourage timely renewals.
Resident Communication Serve as the primary point of contact for residents regarding renewal inquiries, addressing concerns, and providing information about lease terms and property updates.
Negotiation Work with residents to negotiate lease terms, rental rates, and any necessary adjustments, maintaining a balance between resident satisfaction and owner profitability.
Documentation Prepare and process renewal agreements and ensure all necessary documentation is completed accurately and efficiently.
Data Management Maintain accurate records of renewal status, resident communications, and feedback in property management software.
Collaboration Work closely with the leasing team, maintenance staff, and property managers to ensure a smooth transition during the renewal process and address any resident issues promptly.
Market Analysis Stay informed about local rental market trends and provide insights to management to assist in pricing strategies and lease agreements.

Qualifications

2+ years of experience in Property Management or related field (i.e. hospitality, real estate)
2+ years of experience in a customer service position
Licensed Real Estate Agent
Ability to prioritize and take initiative
Phenomenal communication skills, both written and verbal
High Attention to detail and organizational skills
Tech-savvy with the ability to use Google Suite

About the Role

As a Leasing Renewal Associate, you will be an integral part of our leasing team, dedicated to driving lease renewals and fostering long-term relationships with residents. Your primary focus will be to maximize resident retention by delivering proactive, personalized outreach and building trust with residents, creating a smooth, positive renewal experience that supports both resident satisfaction and property performance.

Location

This position is classified as REMOTEbut must be located in Charlotte, NC, Colombia, SC, or Myrtle Beach, SC

Travel required

This position will require some travel within the market.

Compensation

$40,000-$45,000 annually

Compensation may be adjusted based on experience, skills, and interview performance.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.