External Job · via Greenhouse

Production Specialist

stronghouseHouston, TX

💰 $35,000 – $55,000/yrFull-timeroofingconstructionhome renovation

Quick Summary

Production Specialist coordinates home remodeling projects, managing schedules, logistics, and customer communication for siding, roofing, windows, and other installations.

Skills & Keywords

Project schedulingCustomer communicationLogistics coordinationOSHA compliance

Project Scheduling Coordination

Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs
Communicate timelines and expectations clearly to homeowners
Apply, track and confirm required Schedule final inspections as needed
Coordinate logistics for materials, dumpsters, and portable toilets
Maintain detailed project notes in company systems
Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts

Customer Experience Communication

Qualifications

Identify job needs and order appropriately, make judgment calls based on project and business needs
Collaborate and problem-solve with partners on the most effective solutions for jobs
Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for job based on geography, complexity of the project and customer
Set up site safety procedures to remain OSHA compliant
Serve as the sales representative's primary contact, providing updates via phone, email, and text
Address concerns promptly and escalate issues when necessary
Follow up post installation to confirm satisfaction before billing
Step in to assist other production roles as needed during
Excellent written and verbal communication skills
Strong organizational and time management abilities
High attention to detail and accurate data entry habits
Confidence in interpreting contract information to identify scheduling needs
Calm, professional demeanor in time-sensitive or high-pressure situations
Creative problem-solving and conflict resolution capabilities
Proficient with Microsoft Office and web-based platforms
Experience in construction, remodeling, or customer service preferred