Commercial HVAC Service Team Leader

• Create a positive customer experience by ensuring all team members are properly trained to complete jobs correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls.

• Consistently provide accurate True Transparency pricing.

• Mentor and develop technicians under his/her care to achieve the desired performance metrics.

• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.

• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer.

• Present repair options to include cost using the options sheet.

• Support technicians and apprentices on troubleshooting issues as needed.

• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.

• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.

• Record all material used or consumed on the job for job costing and replenishing.

• Facilitate rescheduling customer appointment if call is not complete.

• Transport materials and tools to the job site and provide proper accounting of assigned tools.

• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.

• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the technician team.

• Perform other duties as assigned.

• A High School diploma or general education degree (GED) required.

• A minimum of 2-Years experience preferred but not required in commercial maintenance, troubleshooting and correcting diverse commercial HVAC service issues.

• EPA Certified required.

• A valid driver’s license and approved to drive by the Company’s insurance carrier.

• Must be highly organized with good attention to detail and follow through.

• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

• Team player working in a team environment.

• Excellent customer service skills with desire to exceed customer expectations.

• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.

• The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.

• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).

• Occasionally work from heights 15 feet or higher above ground.

• Carry a 24-foot extension ladder alone and / or a 40-foot extension ladder with a fellow co-worker on most jobs.

- Healthy Work/Life Balance

- Established Career Paths

- Advancement Opportunities

- Year-round work – NO LAYOFFS

- 401k Plan w/ Company Match

- Employee Referral Program

- Regular Performance Reviews

- Paid Training in our state-of-the-art facility

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Medical Flex Spending accounts – Family care

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!