External Job · via Greenhouse

Road Supervisor

ViaMountain View, CA

Posted Aug 31 · Updated Oct 31

💰 $39 – $42/hrFull-timetransportation and cdlmaintenance and facilities

Quick Summary

Road Supervisor position at Via overseeing driver performance, training, and operations for transportation services in Mountain View, CA.

driver supervisiontransportation operationscommercial driver licenseincident management

Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
Develop and implement training programs for new hires and ongoing training for existing drivers.
Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Go to the scene of accidents and incidents to manage processes and protocols
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
Learn the fundamentals of Via operations and related safety procedures
Perform the routine operation of vehicles, including pre- and post-shift inspections

Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
At least 25 years old
Hold a valid California Class B Commercial Driver’s License (CDL) with Passenger Endorsement, current medical certification, and no restrictions preventing the operation of the company’s Grech, Freightliner, or Van Hool Motorcoaches, including air-brake equipped vehicles. Must maintain a driving record that meets company and insurance requirements..
An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
Proficient in using a tablet and standard office software (e.g., Google Suite).
Possess good knowledge of the city and community of Mountain View.
Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
Able to deal effectively and courteously with all customers and the public
Ability to work flexible hours, including evenings and weekends, as required.
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.