External Job · via Greenhouse

Safety Operations Manager

ViaRochester, MN

Posted Sep 28 · Last Verified Sep 28

💰 $75,000 – $85,000/yrFull-timetransportation and cdlmaintenance and facilities

Quick Summary

Safety Operations Manager overseeing driver safety programs, training, and compliance for a mobility technology company in Rochester, MN.

Skills & Keywords

driver trainingsafety complianceDOT regulationsdefensive driving

What You’ll Do

Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.
Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.
Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.
Lead root cause analyses for accidents and incidents and develop corrective action plans.
Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance.
Provide hands-on instruction in:
Wheelchair Securement & Passenger Sensitivity
Defensive Driving
De-escalation & Customer Interaction
CPR/First Aid & Emergency Procedures
Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions.
Maintain training documentation, certifications, and compliance records.
Conduct regular ride along’s to observe service quality, reinforce training, and coach drivers in real-world conditions.
Serve as a visible leader across markets - fostering a culture of safety, accountability, and support.
Partner with operations, safety, and compliance teams to align local practices with company-wide goals.
Assist in driver scheduling for trainings and ensure operational readiness.
Support reporting and communication between field teams and central operations

Who You Are

Commercial Driver’s License (CDL) with passenger endorsement required.
3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings.
Proven ability to coach, motivate, and manage performance among diverse driver teams.
Strong understanding of safety protocols, ADA requirements, and DOT regulations.
Excellent communication and interpersonal skills; able to train and inspire adult learners.
Comfort balancing field work with administrative and compliance tasks.
Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)