Gaming Ops Assistant Manager

These skills and abilities are typically acquired through the completion of a high school education or equivalent, and three to five years of experience in Gaming operations with two years in a supervisory capacity. College degree preferred.

Ability to maintain all Regulatory licenses within assigned state of employment

Must successfully pass background check

Must successfully pass an alcohol and drug screening

The incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned areas according to established Gaming Department policies and procedures. This position is responsible for learning the various policies and procedures required of the Manager position;

Manages staff and resources; related to Gaming Operations, on an assigned shift ensuring compliance with established regulations. This position acts as the property Manager on Duty in the absence of the General Manger and Executive Team Members.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Delivers superior internal and external guest service the Boyd Gaming and works harmoniously with fellow team members.

Implements and ensures compliance with approved company policy and supervises the operation of VLT machines and performance of gaming personnel during assigned shift. Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management. May work in the capacity of a Gaming Floor Person. Hires, trains, evaluates and motivates staff in order to develop a more qualified work force; monitors floor coverage and manages labor and expense margins. Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues. Provides information and recommendations to senior management regarding market strategies, product innovation and customer service issues. Oversees all aspects of gaming customer service; works closely with all departments, including Players Club, VIP Services, Beverage and Cashiers

Monitors access to all sensitive areas, including IT room and Gaming Supervisor’s office to ensure security of gaming operation and company assets Verifies and authorizes jackpot payouts from $10,000 to $50,000 and conducts computer chip comparisons on all jackpots in excess of $50,000, ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts. Monitors play, staff members and all associated operational areas to ensure compliance with applicable gaming regulations, internal policies and procedures. Responsibilities of Manager include: working closely with Human Resources to discuss disciplinary actions and employee issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing with regulatory agencies and Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies.

Performs related duties and responsibilities as required.

Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility