External Job · via Smartrecruiters

IT Business Relationship Manager

IngramBargeCompanyNashville, TN

💰 $75,000 – $110,000/yrFull-time

Quick Summary

IT Business Relationship Manager serving as strategic liaison between business units and Information Services to align technology solutions with business goals.

Skills & Keywords

Business Relationship ManagementRequirements GatheringProcess ImprovementStakeholder Engagement

What you will be doing

Relationship Management

Requirements Gathering & Documentation

Process Improvement

Project Planning & Coordination

Communication & Stakeholder Engagement

Portfolio & Demand Management

Meeting regularly with assigned business areas to understand operational needs, challenges, and upcoming initiatives.
Building strong partnerships with business leaders to ensure alignment between business priorities and IS capabilities.
Serving as the primary point of contact for technology-related discussions, questions, and escalations.
Documenting issues, enhancement requests, and improvement opportunities related to business applications and processes.
Translating business needs into clear, actionable requirements for IS teams.
Maintaining accurate documentation including requirements, process flows, meeting notes, and project artifacts.
Collaborating with business stakeholders to analyze current workflows and identify opportunities for optimization.
Recommending process improvements that enhance efficiency, reduce manual work, and support strategic goals.
Ensuring proposed solutions align with best practices and organizational standards.
Working with IS teams to define project scope, timelines, resource needs, and deliverables.
Supporting project execution by coordinating tasks, monitoring progress, and identifying risks or roadblocks.
Facilitating communication between business units and technical teams to ensure shared understanding and smooth project delivery.
Providing regular updates to business and IS leadership on project status, risks, and decisions.
Ensuring stakeholders are informed of changes, timelines, and expectations throughout the project lifecycle.
Promoting transparency and alignment through clear, consistent communication.
Helping prioritize business requests based on strategic value, urgency, and resource availability.
Maintaining visibility into the pipeline of enhancements, issues, and projects for assigned business areas.
Supporting planning and budgeting discussions by providing insight into technology needs and impacts.